Here are some of the questions that our customers most frequently have for us. 

FAQ:

Where is my order? 

Our items are sourced in bulk from international suppliers, so packages usually arrive at your doorstep between 12-30 days after you place your order. In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs may impact delivery time. 

Why did I only receive part of my order?

We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times. 

Why did I receive two separate tracking numbers?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID. 

What shipping provider do you use? 

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

 

What is your Refund Policy?

If you're unhappy with your order for any reason, let us know through the form on contact us page, shoot us an email at support@canvastly.com, or hit us up on Facebook.  

All you'll have to do is ship the item(s) to our FI location and we'll extend you a full refund upon receipt and item inspection.