Our items are sourced in bulk from international suppliers, and usually arrive at your doorstep within 30 days after you place your order (excluding custom printed kits.). In some cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs may impact delivery time.
If your items take longer than 60 business days to arrive, we will fully refund the delayed items. And you get to keep them for free.
Custom printed orders will take longer because we have to wait and print multiple orders at once to keep prices low. Allow 90 days for the custom printed kit to arrive to you. If a custom printed kit does not arrive in 90 days, we will do a full refund and you get to keep your order for free if it arrives after that.
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
We ship our items from our warehouse in China. Customs, duties and taxes wary between countries. Please check with your local customs agency for details and costs. If any costs are required, it is the buyers' responsibility to pay the balance.
Canvastly processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously. All payments are verified by Stripe to prevent fraud.
Absolutely. We offer a 45 days refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so that we may resolve your issue with the product.
Contact us as soon as possible if you wish to amend your order. If we have already shipped your order, we are unable to make any changes. It is your responsibility to ensure you check out the correct items and shipping info.
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via the 'Contact' page on our website.
All you'll have to do is ship the item(s) to our Fl location and we'll extend you a full refund upon receipt and item inspection.
If your receive your paint by numbers kit and the canvas is wrinkled, don't worry that happens sometimes because canvases need to be rolled or folded during shipping.Wrinkles are easily fixed by ironing. If you are unsure how to do it you can google ''Wrinkled canvas fix'' and follow the instructions.
We can't promise the finished painting will look exactly like the images on our website, because all monitors show colors a bit different. And also because every painting is handpainted, every painter will paint a different looking painting.
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