Our items are sourced in bulk from international suppliers, so packages usually arrive at your doorstep between 15-30 days after you place your order (excluding custom printed kits.). In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs may impact delivery time.
If your items take longer than 35 days to arrive, we will fully refund the delayed items. And you get to keep them for free.
Custom printed orders will take longer becouse we have to wait and print multiple orders at once to keep prices low. Allow 25-60 days for the custom printed kit to arrive to you. If a custom printed kit does not arrive in 60 days, we will do a full refund and you get to keep your order for free if it arrives after that.
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.
Canvastly processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously. All payments are verified by Stripe to prevent fraud.
Absolutely. We offer a 45 days refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so that we may resolve your issue with the product.
Contact us as soon as possible if you wish to amend your order. We usually ship items out within one (1) working day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and shipping info.
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via the 'Contact' page on our website.
All you'll have to do is ship the item(s) to our Fl location and we'll extend you a full refund upon receipt and item inspection.
If your receive your paint by numbers kit and the canvas is wrinkled, dont worry that happens sometimes becouse it needs to be rolled when shipped. Its easily fixed by ironing. If you are unsure how to do it you can google ''Wrinkled canvas fix'' and follow the instructions.
We cant promise the finished painting will look exactly like the images on our website, thats becouse all monitors show colors a bit different. And also becouse every painting is handpainted, every painter will paint a different looking painting.
If its been 30 days since you placed your order and you havent gotten your items, please contact us and we will look into it.
If your items take longer than 40 days to arrive we will refund you 50%
and if they dont arrive in 45 days we will fully refund you. Custom printed orders will be refunded if they dont arrive in 60 days.